Customer Success Consultant

Gurugram, India
Full time

ROLE: Be a product evangelist and synergize the entire customer lifecycle. Engage with potential and existing customers as a trusted advisor and ensure the business objectives are achieved.


  • Develop deep expertise in DataChannel product offerings and be a trusted advisor to potential customers and manage their portfolios.
  • Sustain business growth and profitability by maximizing value and aid in product design and product development.
  • Engage, advise, and address potential customers’ use cases by mapping their business goals and DataChannel product features.
  • Collaborate with stakeholders (internal and external) during different stages of the customer's life cycle e. g. product evaluation, subscription, initial adoption, etc.
  •  Identify new business opportunities in the existing account(s).
  • Keeping customers updated on product updates & changes.
  • Manage and own account retention, and renewals and minimize churn.
  •  Improve onboarding processes and hold product demonstrations for customers.
  • Handle and resolve customer requests and complaints in an effective way.
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, referrals etc.


  • 3-5 years of experience in direct customer-facing roles e. g. customer success, client management, client engagement, relationship management etc.
  • Understanding of the data and business analytics landscape with a working knowledge of Databases and SQL.
  • Minimum 2 years of relevant prior experience in a B2B /SaaS company.
  • Effective communicator with the ability to have meaningful conversations and thought articulation.
  • Prior experience in cross-functional collaboration roles involving multiple stakeholders from diverse backgrounds.
  • Excellent customer service orientation & engagement.
  • Eager to learn and drive for results and implement best practices.
  •  Ability to work creatively and quickly in a fast-paced environment.
  •  Knowledge of customer success processes and document creation.
  •  Multitasking, creative thinking, and working independently.
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